Monitor calls of our agents Investigate customer complaints regarding quality issues and develop a solution. Record, compile, and prepare reports for analysis and evaluation. Investigate (and correct) customer issues and complaints relating to quality.

BSc or Diploma in related field 0 - 1 year work experience. Excellent MS Office knowledge Good computer skills Excellent verbal and written communications skill Proven experience as quality inspector or relevant role A keen eye for detail and a results-driven approach Responsible and trustworthy Knowledge of quality control standards and testing methodologies.